Lab. Customer Satisfaction Survey

The satisfaction survey we prepared for you to evaluate the quality of our service.

1 Not Satisfied at All 2 Not Very Satisfied 3 Neutral 4 Satisfied 5 Very Satisfied
Evaluation Topic12345
1. Ease of reaching the relevant people in your dealings with our laboratory
2. Timely fulfillment of commitments and work given
3. Satisfactory explanations regarding your requests and questions
4. The quality and variety of the service provided
5. Promptness, helpfulness, follow-up of work to be completed, friendliness and attentiveness
6. Reliability, honesty, impartiality, confidentiality, independence from any pressure
7. Technical competence, and being informed about updated standards, regulations and developments
8. Complete and accurate delivery of reports, invoices and similar documents to you
9. The laboratory operating in accordance with laws and regulations
10. The national/international acceptability of the reports issued